Privacy Policy – Dr. Owens Chiropractic Clinic

This Privacy Policy explains how Dr. Owens Chiropractic Clinic (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you access or use our websites, mobile applications, or other digital services (the “Services”).

If you are using the Services for medical care or health-related services, some of the information we collect may be considered Protected Health Information (“PHI”) and is subject to our HIPAA Notice of Privacy Practices. This Privacy Policy supplements, but does not replace,that notice.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

• Schedule medical appointments or use telehealth services
• Submit forms, surveys, or inquiries regarding any concern
• Pay for services

This may include:

• Contact information (name, address, phone, email)
• Billing/payment information (credit card details)
• Personal health and medical data
• Insurance details
• Feedback and reviews related to your experience or concerns

Information Collected Automatically

We automatically collect technical information when you use the Services, including:

• IP address, browser type, operating system
• Device identifiers and advertising IDs
• Usage data (pages visited, time spent, links clicked)
• Location data (GPS, Wi-Fi, cell tower info)
• Cookies, pixel tags, and similar tracking technologies

You can manage or disable cookies in your browser settings based on your privacy concerns.

Information from Third Parties

We may receive information about you from:

• Health care providers
• Insurance companies
• Public records
• Social media platforms (if you interact with us via those platforms)
• Advertising and analytics partners

1. How We Use Your Information

We use your information to:

• Provide and manage the Services
• Facilitate medical care and telehealth services
• Communicate with you about appointments, services, and promotions
• Respond to your inquiries or concerns
• Analyze and improve our Services
• Conduct internal research and audits
• Fulfill legal obligations and protect rights and safety

We do not use PHI for marketing without your written authorization.

III. Sharing of Information

We may share your information with:

• Authorized service providers (e.g., payment processors, hosting providers, telehealth platforms)
• Affiliates and subsidiaries
• Healthcare professionals involved in your care
• Government entities and law enforcement when required by law
• Third parties with your explicit consent

In the case of a business transfer (e.g., merger or acquisition), your data may be transferred if compliant with applicable laws like HIPAA.

We do not sell or rent your personal data or PHI.

We do not share, sell, or disclose any information collected as part of the SMS consent process with third parties, except as required to deliver the requested messaging services through authorized providers, respecting any privacy concerns you may have.

1. Data Security

We implement appropriate safeguards to protect your personal information, including PHI, from unauthorized access, use, or disclosure. However, no internet-based system is completely secure. Please notify us if you have any data security concerns.

1. Your Choices and Rights

You may:

• Request access, correction, or deletion of your personal information
• Opt-out of non-essential communications
• Control cookies and similar tracking technologies
• Submit a Privacy Act or FOIA request if applicable

To request changes to your personal data or raise a privacy concern, email us at [email protected].

1. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without parental consent. If we become aware of such collection, we will delete the data. Please contact us if you have any concerns regarding a minor’s information.

VII. Third-Party Content and Links

The Services may contain links to third-party websites and content. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies if you have concerns.

VIII. International Users

If you access the Services from outside the U.S., you understand that your data will be transferred to and processed in the United States, where data protection laws may differ from your country. Contact us if you have any concerns about international data transfer.

1. Do-Not-Track and Advertising Preferences

We may use cookies and third-party tools for analytics and advertising. You can:

• Adjust ad preferences via your browser or device
• Use the Digital Advertising Alliance or Network Advertising Initiative opt-out tools

We currently do not respond to “Do-Not-Track” signals. Contact us if you have concerns about how your activity is tracked.

1. Changes to This Policy

We may update this Privacy Policy periodically. When we do we will post the revised policy. Please review it regularly. If you have any concerns about changes, contact us using the information below.

1. SMS Messaging Terms

By messaging Dr. Owens Chiropractic Clinic, you consent to receive SMS messages including:

• Appointment reminders, health updates, or wellness tips
• Order confirmations or service updates
• Employment-related updates (if applicable)

Message Frequency: Varies by user
Message & Data Rates May Apply

Text STOP to opt out at any time
Text HELP for assistance or contact: [email protected] or visit this Privacy Policy and Terms of Service

Your phone number and consent details will only be used for SMS communication and are not shared with third parties for marketing or promotional purposes. We encourage you to reach out with any concerns about SMS usage.

XII. Contact Us

For privacy-related questions or to exercise your rights or raise any concerns, contact us at:

Email: [email protected]
Mail: 385 S Morose St., San Jose, CA 95128